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guest feedback survey

NORDEN

Guest Experience & Feedback Questionnaire

Dear Guest, Thank you for choosing Norden. We hope you had a pleasant and comfortable stay with us. Your feedback is important to us. We would appreciate a few minutes of your time to share your experience and help us improve the quality of our services and facilities.

Your feedback helps us improve the quality of our services and facilities.

Stay Feedback Survey

Please rate the following areas based on your experience.

Welcome and reception experience
Check-in process efficiency
Clarity of information about room and facilities
Courtesy and professionalism of reception staff
Room readiness upon arrival
Overall cleanliness of the bedroom
Bed comfort
Condition of bed sheets, pillows and duvet
Room ventilation and air-conditioning
Bedroom lighting
Wardrobes and storage facilities
Functionality of television, sockets and appliances
Quietness and relaxation in the room
Overall cleanliness of the bathroom
Toilet cleanliness and functionality
Water supply consistency
Water temperature
Shower functionality
Cleanliness and provision of towels
Toiletries and bathroom essentials availability
Drainage system and bathroom ventilation
Cleanliness of the kitchen
Kitchen appliances working condition
Cooking utensils and kitchen equipment provision
Refrigerator cleanliness and functioning
Cabinets, storage, sink and drainage in kitchen
Cleanliness of the living area
Furniture and fittings comfort and condition
Wi-Fi connection reliability
Lighting and electrical facilities
Shared facilities and common areas maintenance
General environment peacefulness and security
Overall housekeeping service
Room cleaning satisfaction
Promptness of housekeeping and maintenance requests
Professionalism of staff
Staff friendliness, courtesy and approachability
Promptness of handling requests and enquiries
Overall interaction with Resident Services team
Check-out process smoothness and convenience
Promptness during departure
Final room inspection and departure organisation

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