Marklet

Virtual Support Specialist

Charman Malinao

Customer service and virtual support professional with extensive experience in BPO, travel and reservations, real estate virtual assistance, appointment setting, calendar management, lead generation, outbound calling, and communications training. Proven ability to work independently in a remote environment, communicate effectively with international clients, and manage complex schedules and customer interactions.

Core Skills

  • Customer Service & Support
  • Virtual Assistance
  • Appointment Setting & Calendar Management
  • Lead Generation & Qualification
  • Cold Calling & Outbound/Inbound Calling
  • Reservations & Booking Management
  • Administrative Support & Data Entry
  • Email & Chat Support
  • Sales Support
  • Training and Coaching

Tools & Software

  • Google Workspace (Docs, Sheets, Gmail, Meet)
  • Online calendar and scheduling systems
  • Web-based CRM and lead-tracking systems
  • Microsoft Office
  • Other web-based business platforms

Professional Background

  • Concentrix

    BPO Customer Service Representative · Remote / On-site

    Details

    Provided travel and reservations customer support

    • Assisted customers with bookings, reservations, and inquiries
    • Handled booking changes, cancellations, and modifications
    • Provided recommendations and professional assistance throughout the reservation process

  • Real Estate Virtual Assistant

    Independent Remote Work

    1 yearDetails

    Worked directly with a real estate company owner

    • Conducted cold calls to prospective property sellers
    • Generated and qualified leads while gathering prospect information
    • Performed follow-ups and maintained accurate lead records
    • Provided regular updates on lead activity and results independently in a remote environment

  • Spa Receptionist / Virtual Receptionist

    Virtual Receptionist

    Details

    Appointment and calendar coordination

    • Managed appointment calendars and scheduled new appointments
    • Handled appointment confirmations, cancellations, and rescheduling
    • Conducted inbound and outbound customer calls and followed up with leads
    • Maintained accurate booking information and coordinated schedules based on service duration and availability

  • Communications Training Specialist

    Training and Coaching

    Details

    Training new hires in customer service

    • Trains new employees in customer service and professional communication
    • Coaches trainees on call handling, appointment booking, customer interactions, empathy, tone, and SOP compliance
    • Helps prepare new employees for independent customer-facing work
Contact Number+63 927 512 6875Copy number
Email[email protected]Copy address