Marklet
Faith Emmanuel

Customer Support | Virtual Assistant | Outbound Sales | Content Writing | Sales Representatives | Cold Caller

FAITH EMMANUEL

Contacts

Call+234 915 936 4023Copy number
Email[email protected]Copy address

About

Customer service professional with nearly four years of experience in hospitality and property administration, handling guest and client enquiries, resolving concerns and keeping front-desk operations running smoothly. A clear, friendly communicator by phone and email, with a psychosocial rehabilitation background that strengthens active listening and empathy. Seeking a remote customer support, virtual assistant or outbound sales role with a team in the US, Canada or Europe.

Dedicated to delivering courteous, attentive service and clear communication across every channel.

Skills

  • Customer Support: Handling enquiries by phone and email • Issue resolution and de-escalation • Active listening • Clear, empathetic written replies
  • Virtual Assistance: Appointment scheduling and calendar management • Email drafting and inbox organisation • Data entry and record keeping • Document preparation and proofreading
  • Sales & Outreach: Lead qualification basics • Phone outreach and polite follow-up • Handling objections calmly • Learning call scripts and CRM workflows quickly
  • Tools: Microsoft Word • Google Docs • Google Drive

Languages

  • EnglishNative / Professional

Experience

  • Makarios Paragon Homes

    Front Desk Officer · Abuja, Nigeria

    August 2026 – PresentDetails
    • Greet visitors and clients and respond to enquiries in person and by phone
    • Support daily administrative work
    • Coordinate with colleagues to keep the office organised and clients well informed

  • Groovem Hotel

    Customer Service Representative · Nigeria

    April 2022 – October 2025Details
    • Handled guest enquiries and service requests
    • Resolved guest concerns politely and quickly
    • Contributed to positive guest experiences through courteous, attentive service

Education

  • Kaduna Polytechnic

    Higher National Diploma (HND), Psychosocial Rehabilitation · Kaduna State, Nigeria · Relevant strengths: communication, empathy, active listening and supporting people through difficult situations.

  • Upskillist

    Diploma in Digital Marketing and SEO · Grade: PASS · Globally Certified By CPD

    July 2024

  • Mindtickle

    Dreamport Personal Data Protection Training (Advanced) · Certificate No: Issued on Nov 13, 2026 · Valid up to Nov 13, 2027

    November 13, 2026 – November 13, 2027
Portfolio