Completion of All Pending Tasks

Dear Managers and Supervisors, Please take note of the following mandatory requirements, responsibilities and timelines in preparation. All pending tasks, assignments, reports, training, follow-up matters and other responsibilities must be addressed.

Operational Scope

Please ensure there are no outstanding tasks being carried forward without a valid operational reason. The completion, quality, follow-up and ownership of your assigned responsibilities will be taken into account.

1. 1Pending operational tasks and assignmentsEnsure all operational duties are up to date.
2. 2Training progress and completionVerify staff completion status.
3. 3Departmental reports and performance updatesSubmit all pending updates.
4. 4OTA performance and review scoresReview Agoda, Booking.com, Traveloka, Tiket.com, Expedia, Trip.com, Airbnb and other relevant OTA performance.
5. 5Guest review scores and response/reply ratesMonitor and improve guest response metrics.
6. 6Unit performance, occupancy, ADR and revenue contributionAnalyze occupancy and financial metrics.
7. 7Guest satisfaction and room/unit ratingsCheck current satisfaction levels.
8. 8Current operational weaknesses and areas requiring improvementIdentify and address operational gaps.
9. 9Action plans to improve service standards, guest experience and revenue generationPrepare action plans for standards and revenue.