Marklet
Living room interior

Resident questionnaire

Norden Resident Experience & Feedback Questionnaire

Dear Resident

Thank you for choosing Norden. We hope you enjoyed a comfortable and pleasant stay. Your feedback helps us improve our services and facilities. Kindly take a few minutes to rate your experience. Rating Guide: 1 – Poor | 2 – Fair | 3 – Good | 4 – Very Good | 5 – Excellent | N/A – Not Applicable

Resident Experience & Feedback Questionnaire

Please share your feedback to help us improve our services and facilities.

How would you rate your welcome and reception experience?
Was check-in smooth and efficient?
Was information about your room and facilities clearly communicated?
Was your room ready and properly prepared upon arrival?
How would you rate the cleanliness of your apartment?
Was the bed comfortable, with clean and fresh beddings?
Were the air conditioning, lighting and appliances functioning properly?
Were the storage facilities adequate?
Was the room quiet and comfortable?
How would you rate the bathroom’s cleanliness?
Were the toilet, shower and drainage functioning properly?
Was water supply and temperature satisfactory?
Were clean towels and toiletries adequately provided?
How would you rate the kitchen’s cleanliness?
Were the appliances in good working condition?
Were cooking utensils and equipment adequately provided?
How would you rate the cleanliness and comfort of the living area?
Were the furniture and fittings in good condition?
Was the Wi-Fi connection reliable?
Were the common areas clean, peaceful and secure?
How would you rate the overall housekeeping service?
Were your housekeeping requests attended to promptly?
Were maintenance issues resolved within a reasonable time?
How would you rate the professionalism of our staff?
Were staff members friendly and approachable?
Were your requests handled promptly?
How would you rate your overall interaction with the Resident Services Team?
Was the check-out process smooth and convenient?
Did you receive the necessary assistance before departure?
How would you rate your overall stay at Norden?
Did you feel at home during your stay?
Would you stay at Norden again?
Would you recommend Norden to others?
Would you like our team to contact you regarding any feedback or concerns?

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