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research questionnaire

Customer Satisfaction Towards Public and Private Sector Banks in Delhi/NCR

This questionnaire is prepared for an academic research project. The purpose is to study and compare customer satisfaction towards services provided by public and private sector banks in India, with special reference to Delhi/NCR. Your responses will be kept confidential and used only for academic purposes. Please select the options that best reflect your experience.

Customer Satisfaction Survey

Please answer the following questions regarding your banking experience.

1. Age
2. Gender
3. Occupation
4. Monthly Income
5. Which type of bank do you primarily use?
6. Which bank do you primarily use?
7. How long have you been using this bank?
8. How satisfied are you with the overall services of your bank?
9. How do you rate the behaviour of bank employees?
10. How satisfied are you with the waiting time at your bank?
11. Does your bank provide reliable banking services?
12. How satisfied are you with ATM and branch facilities?
13. Do you use mobile banking or internet banking?
14. How satisfied are you with your bank’s digital banking facilities?
15. Have you ever faced problems while using digital banking?
16. How satisfied are you with your bank’s complaint-handling system?
17. Have you ever faced problems while using banking services?
18. Would you recommend your bank to others?
19. What is the most important factor influencing your choice of bank?
20. Overall, are you satisfied with your current bank?

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