1. How would you rate your welcome and reception experience? 1 – Poor to 5 – Excellent
1 2 3 4 5
2. Was the check-in process smooth and efficient? Yes No
3. Was information about your apartment and facilities clearly communicated? Yes No
4. Was your apartment ready and properly prepared upon arrival? Yes No
Additional comments on your arrival experience: 1. How would you rate the cleanliness of your apartment? 1 – Poor to 5 – Excellent
1 2 3 4 5
2. Were the air conditioning, lighting and appliances functioning properly? Yes No
3. Were the storage facilities adequate? Yes No
4. Was the apartment quiet and comfortable? Yes No
Please specify any apartment or bedroom issues: 1. How would you rate the bathroom cleanliness? 1 – Poor to 5 – Excellent
1 2 3 4 5
2. Were the toilet, shower and drainage functioning properly? Yes No
3. Was the water supply and temperature satisfactory? Yes No
4. Were clean towels and toiletries adequately provided? Yes No
5. Was the bathroom properly ventilated? Yes No
Any maintenance or plumbing concerns? 1. How would you rate the kitchen’s cleanliness? 1 – Poor to 5 – Excellent
1 2 3 4 5
2. Were the appliances in good working condition? Yes No
3. Were cooking utensils and equipment adequately provided? Yes No
4. Were the refrigerator, cabinets and storage areas clean and functional? Yes No
What kitchen improvements would you recommend? 1. How would you rate the cleanliness of the living area? 1 – Poor to 5 – Excellent
1 2 3 4 5
2. Were the furniture and fittings in good condition? Yes No
3. Was the Wi-Fi connection reliable? Yes No
4. Were electrical facilities and lighting functioning properly? Yes No
5. Were the common areas clean, peaceful and secure? Yes No
1. How would you rate the overall housekeeping service? 1 – Poor to 5 – Excellent
1 2 3 4 5
2. Was your apartment cleaned to your satisfaction? Yes No
3. Were your requests attended to promptly and issues resolved in a timely manner? Yes No
Please specify any unresolved concerns: 1. How would you rate staff professionalism? 1 – Poor to 5 – Excellent
1 2 3 4 5
2. Were your requests handled promptly, and did you feel well attended to? Yes No
3. How would you rate your overall interaction with the Resident Services Team? 1 – Poor to 5 – Excellent
1 2 3 4 5
1. How would you rate your overall stay at Norden? 1 – Poor to 5 – Excellent
1 2 3 4 5
What did you enjoy most about your stay? What areas would you recommend for improvement? 4. Would you choose to stay at Norden again? Yes No
5. Would you recommend Norden to others? Yes No
What is one thing we could improve to make your next stay even better? 1. Would you like our team to contact you regarding any feedback or concerns? Yes No
Resident Name (Optional) Apartment Number Date of Stay 