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Ronalyn Catimbang Portfolio Cover

Professional Portfolio

Ronalyn Catimbang

Contacts

Email[email protected]Copy address
Call+639628441170Copy number
LinkedInlinkedin.com/in/ronalyn-catimbang-0a2a5127b

I’m a customer support professional with 6+ years of experience across BPO, healthcare, iGaming, and e-commerce environments. My experience includes chat and ticket-based customer service, order tracking, purchase and transaction checking, account assistance, and customer issue resolution. I’m detail-oriented, adaptable, and comfortable working in fast-paced remote environments. I also have previous Team Leader experience in the BPO industry, giving me additional experience in team support, coaching, and day-to-day operations.

Tools

  • Zendesk
  • Salesforce CRM
  • Microsoft Office
  • Chat & Ticket Platforms

6+ Years Experience

Customer service across multiple industries

E-commerce Experience

Orders, purchases, transactions, and customer assistance

Digital Support

Chat and ticket-based customer service

Administrative Skills

Data checking, CRM updating, documentation, and follow-ups

Customer Support

  • Chat Support
  • Ticket Support
  • Customer Communication
  • Issue Resolution
  • Complaint Handling
  • Escalation Management

E-Commerce

  • Order Tracking
  • Purchase Checking
  • Transaction Checking
  • Order Status Updates
  • Customer Order Support

Administrative

  • Data Checking
  • Documentation
  • CRM Updating
  • Information Verification
  • Follow-ups
  • Administrative Support

Orion Spark Ventures

  • Orion Spark Ventures

    iGaming E-commerce

    2025 – September 20, 2026Details

    ORDERS | TRANSACTIONS | TRACKING | CUSTOMER SUPPORT

    • Checked and tracked customer orders
    • Reviewed purchases and transactions
    • Assisted customers with e-commerce concerns
    • Provided order status updates
    • Reviewed customer and account information
    • Coordinated with internal teams when needed
    • Handled customer support through online channels

iGaming Customer Support

  • Orion Spark Ventures

    iGaming Customer Support

    2024 – 2025Details

    CHAT SUPPORT | TICKET HANDLING | ACCOUNT SUPPORT | ISSUE RESOLUTION

    • Assisted customers through chat and ticket support
    • Handled account-related concerns
    • Assisted with transaction and payment inquiries
    • Investigated customer concerns
    • Followed company procedures
    • Escalated cases when additional review was required
    • Provided clear and professional customer communication

IGT Experience

  • IGT

    Customer Support

    2022 – 2024Details
    • Provided customer support through chat and tickets
    • Assisted with account-related concerns
    • Handled inquiries regarding services and transactions
    • Investigated customer concerns
    • Followed established procedures
    • Escalated cases when necessary
    • Maintained professional communication

Healthcare BPO Experience

  • Healthcare BPO

    Customer and Patient Support

    Previous ExperienceDetails
    • Customer and patient support
    • Benefits-related inquiries
    • Account assistance
    • Information verification
    • Case documentation
    • Professional communication
    • Following privacy and company procedures

Team Leader Experience

  • Team Leadership

    BPO Industry

    Previous ExperienceDetails
    • Supported team members
    • Assisted with coaching
    • Helped address team concerns
    • Supported day-to-day operations
    • Assisted with performance-related responsibilities

How I Work

  1. 1UnderstandReview the customer's concern carefully.
  2. 2VerifyCheck the relevant account, order, transaction, or case information.
  3. 3ResolveProvide a clear and appropriate solution whenever possible.
  4. 4EscalateCoordinate with the appropriate team when additional review is needed.
  5. 5Follow UpKeep communication clear and provide updates when necessary.

Why Work With Me

  • Customer-Focused

    Support Philosophy

    Details
    • I focus on understanding the customer's concern and providing clear, helpful support.

  • Detail-Oriented

    Accuracy & Precision

    Details
    • My experience with orders, purchases, transactions, and customer accounts has strengthened my attention to detail.

  • Adaptable

    Industry Experience

    Details
    • I have experience across healthcare, iGaming, and e-commerce environments.

  • Remote-Ready

    Independent Work

    Details
    • I’m comfortable working independently while maintaining clear communication with the team.

Services I Can Provide

  • Customer Support: Chat Support, Email Support, Ticket Support, Customer Account Assistance
  • E-Commerce Support: Order Tracking, Purchase Assistance, Transaction Checking, Order Status Updates
  • Administrative Support: Data Checking, CRM Updating, Documentation, Follow-ups, Basic Administrative Tasks