Ethical Trade Manager, Primark
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Md Muid Hossain
Contacts
Supply Chain & Sustainability Professional with 11 years of experience in human rights & sustainability within the apparel industry. Specializes in supplier management and responsible sourcing, business risk and stakeholder management, industrial relations, trade union engagement, & HRDD. Expertise includes worker well-being, social compliance, dispute resolution, investigation, & strengthening social dialogue across supply chains. Closely worked with trade unions and suppliers to drive data-informed engagement, strengthen compliance systems, and align sourcing strategies with sustainability goals.
Driven by a commitment to worker well-being and responsible business practices across global supply chains.
Skills
- Supplier Management
- Responsible Sourcing
- Industrial Relations
- Investigation
- Project Management
- Auditing
- Stakeholder Engagement
- ESG
- HRDD
- SLCP
Language Skill
- English, HindiFluent
- BengaliNative
Work Experience
- December 2024 — PresentDetails
Inditex
Sustainability Coordinator · SGS Contract
- Led supplier and workplace dispute resolution initiatives involving factories, workers, trade unions, and industry stakeholders, successfully resolving 200+ critical cases affecting thousands of workers while supporting business continuity, supplier relationships, and responsible sourcing objectives.
- Managed complex supplier issues end-to-end, from initial assessment and investigation through stakeholder engagement, resolution, remediation, and closure, providing structured analysis and recommendations to support supply chain stability.
- Conducted in-depth factory and workplace investigations into labor, and management-related grievances, identifying root causes, assessing business, operational, and reputational risks, and developing practical corrective solutions.
- Participated in ADR and formal dispute-resolution processes alongside government and private-sector representatives, contributing to balanced, practical, and sustainable resolutions while protecting stakeholder interests and business continuity.
- Conducted supplier and factory audit to evaluate labor, ethical, operational, and management performance; developed CAP and monitored remediation progress to improve supplier performance and continuous improvement.
- Built strategic relationships with brands, suppliers, third-party organizations, NGOs, trade unions, and international stakeholders, enabling coordinated responses to complex supply chain challenges and creating opportunities for collaborative problem-solving.
- Monitored local labor legislation, international regulations, global human rights developments, and industry trends, translating regulatory and market developments into practical insights for responsible sourcing strategies.
- Designed and delivered training programs, workshops, and seminars covering industrial relations, grievance management, worker rights, and responsible business practices, strengthening factory management capabilities and supporting improved workforce management.
- Practices, industry benchmarks, and leading-brand approaches; evaluated potential interventions based on business value, scalability, sustainability, and ROI.
- Organized and facilitated seminars, workshops, and capability-building programs involving business teams, suppliers, government and industry stakeholders, and NGOs strengthening collaboration and developing practical business solutions.
- Advised and supported suppliers on international regulatory including CSDDD, HRDD, UNGP, ILO MNE, OECD, BHR & RBC.
- Built and maintained strategic relationships with suppliers, factory management, worker representatives, NGOs, industry associations and business stakeholders to facilitate issue resolution, strengthen supplier engagement, and support responsible supply chain growth.
- March 2019 — November 2024Details
Primark
Project Assistant
- Ensure ethical trade, sustainability, and responsible sourcing initiatives across the Garments, Textile, and Footwear supply chain, aligning supplier performance with international standards, business priorities, and responsible business objectives.
- Executed end-to-end supply chain mapping across Tier 1–Tier 4 operations in BD, improving supply chain visibility, supplier intelligence, risk identification, and cross-functional business collaboration.
- Conducted regular supplier and factory assessments to evaluate operational, social, labor, and compliance performance; translated findings into practical remediation plans to strengthen supplier capability, operational resilience, and business continuity.
- Designed and delivered management and workforce development programs covering Industrial Relations, Grievance Management, and HRDD, strengthening supplier capabilities and reducing operational, workforce, and reputational risks.
- Managed an external grievance mechanism covering the BD supply chain and resolve 1100+ workplace grievances and identify systemic supply chain risks.
- Conducted supplier and factory development assessments by analyzing organizational gaps, stakeholder inputs, market
- March 2015 — February 2019Details
Institute of Disaster Management
Regional Monitoring Officer
- Coordinated regional monitoring and field operations across 100+ garment factories and community-level projects, assessing workplace safety, worker well-being, social risks, and program performance while supporting continuous improvement initiatives.
- Conducted factory assessments covering fire and life safety, health and hygiene, WASH, worker awareness, and fundamental rights, identifying key risks and translating findings into practical improvement and capacity-building actions.
- Managed regular communication with project beneficiaries through dedicated support channels, identifying emerging issues, tracking cases, and coordinating timely interventions with relevant stakeholders.
- Maintained comprehensive beneficiary and project monitoring databases, collecting, validating, analyzing, and interpreting field data to identify trends, measure progress, and support evidence-based program decisions.
- Conducted biannual assessments to evaluate beneficiary needs, project progress, and intervention effectiveness, using data-driven insights to improve program design and resource allocation.
- Led regular field visits across rural communities to assess implementation progress, identify operational challenges, and connect beneficiaries with relevant government agencies, NGOs, and community support networks.
- Built and maintained effective relationships with government authorities, NGOs, community organizations, project partners, factory stakeholders, and local leaders, strengthening coordination and ensuring effective delivery of field-level initiatives.
- Designed and delivered structured training programs and awareness sessions on financial literacy, income-generating activities, digital banking, WASH, hygiene, reproductive health, first aid, gender-based violence prevention, child nutrition, and early-marriage prevention, strengthening stakeholder and beneficiary capabilities.
Education
BSS in Journalism
MSc in Disaster Management
MSc in International Relation
PGD in ESG (Environmental, Social & Governance)
Publications
- Role of Trade Union in Disaster Management: An Exploratory Study on RMG Industry in Bangladesh. - The Rana Plaza Crisis and the Global Corporate Response: A Study on the Global Brands.
Training & Courses
- HRDD
- HREDD
- BHR
- RBC
- GRI Reporting
- SA8000: Internal Auditor
- QMS (ISO 9001: 2015)
- EMS (ISO 14001: 2015)
- OHS (ISO 45001:2018)
- Grievance Manager
- SLCP
- Project Management
- Higg FEM 4.0
- GHG Emissions
- Renewable Energy
- GOTS, OCS, RCS and GRS
References
Sustainability Manager, Inditex