1. What is your current year level? First Year Second Year Third Year Fourth Year Fifth Year or above
2. What is your college or department? 3. Have you ever requested an academic document from CHMSU? Yes No
4. What academic document have you requested? Certificate of Enrollment Transcript of Records (TOR) Certificate of Grades Good Moral Certificate Other I have never requested a document
5. How do you usually request academic documents? In-person at the office Online form Email Facebook or other messaging apps Other
6. How often do you need academic documents? Very Often Often Sometimes Rarely Never
7. How easy is the current document request process? Very Easy Easy Neutral Difficult Very Difficult Not Applicable
8. How long does it usually take to receive your requested document? Within the same day 2–3 days 4–7 days More than one week Not sure I have never requested one
9. What difficulties have you experienced when requesting documents? Long waiting time Need to visit the office multiple times Unclear requirements Difficulty checking request status Transportation expenses Confusing request process No difficulties Other
10. An online portal would make requesting academic documents more convenient. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
11. I would prefer requesting documents online instead of visiting the office. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
12. An online portal could reduce unnecessary visits to the school office. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
13. Uploading requirements online would be helpful. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
14. Tracking the status of my request online would be useful. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
15. Notifications about my request would be helpful. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
16. Downloading completed documents through my account would be convenient. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
17. Having all document request services in one portal would make the process easier to understand. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
18. StudentDocs could help improve the organization and efficiency of document requests. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
19. I would be willing to use StudentDocs if CHMSU implemented it. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
20. Secure login and access controls are important for protecting my personal information. Scale: 5 - Strongly Agree, 4 - Agree, 3 - Neutral, 2 - Disagree, 1 - Strongly Disagree
5 - Strongly Agree 4 - Agree 3 - Neutral 2 - Disagree 1 - Strongly Disagree
21. What device do you usually use to access online services? Smartphone Laptop Desktop computer Tablet Other
22. Do you have reliable internet access? Yes No Sometimes
23. Which StudentDocs feature would be most useful to you? Online document request Uploading requirements Request status tracking Notifications Downloading released documents Viewing request history
24. What concerns would you have about using StudentDocs? Limited internet access Privacy and security Difficulty using the system Technical problems Lack of a suitable device No concerns Other
25. What suggestions can you give to improve the proposed StudentDocs portal?