Marklet
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Customer Support

Adhya Suman

Contacts

Call9241805880Copy number
Email[email protected]Copy address

About

Customer-focused and adaptable professional transitioning from physiotherapy into customer support. Experienced in communicating with people, understanding concerns, explaining information clearly, and maintaining a calm, empathetic approach. Eager to learn call center processes, CRM tools, and company-specific systems while delivering helpful and professional customer experiences.

Skills

  • Customer communication and active listening
  • Problem solving and complaint handling
  • Team work and adaptability
  • Empathy and patience
  • Time management and attention to detail

Languages

  • English (Basic)
  • Hindi

Experience

  • Freelance physiotherapist

    Remote

    2024–2026Details
    • Communicated directly with clients and families to understand needs, explain care plans, and respond to questions.
    • Built trust through patience, empathy, and clear communication while managing different client expectations.
    • Organized appointments, follow-ups, and individualized service plans.

  • Astha Rehabilitation Institute of Brain and Spine

    Clinical Practice

    2023–2024Details
    • Coordinated with the clinical team and communicated progress and instructions clearly.
    • Developed strong listening, teamwork, and problem-solving skills.

  • OsteoRehab Clinical Training Program

    Paras hospital, Patna

    2023–2024

Education

  • Rama Institute of Paramedical Sciences, Kanpur

    Bachelor of Physiotherapy (BPT)

    2018–2022

  • Girls Senior Secondary High School, Patna

    Higher Secondary (Science)

    2017–2018

  • Project Girls High School, Rupouli

    Secondary Education

    2016