Marklet

Resume

Siti Noramisah Binti Mohd Ramli

Contacts

Call+60 14-363 8448Copy number
Email[email protected]Copy address
LocationNegeri Sembilan, MalaysiaCopy

About

Results-driven Sales and Retail Management professional with 20+ years of experience in sales, business development, customer relationship management, retail operations, merchandising and team leadership. Proven record in achieving sales targets, managing corporate and bulk purchase accounts, analysing sales performance and driving commercial opportunities. Strong in negotiation, customer service, coaching and operational problem-solving.

Experience

20+ Years Retail & Sales Experience

Store Performance

Top 3 Regional Store Performance

Expected Salary

RM5,500 – Negotiable

Average Monthly Sales

RM850K

Highest Monthly Sales

RM1.1M

Core Skills

  • Sales & Business Development
  • Corporate & Bulk Sales
  • Account Management
  • Customer Relationship Management
  • Negotiation & Closing
  • Sales Target Achievement
  • Team Leadership
  • Customer Service
  • Merchandising
  • Inventory Management
  • Sales Analysis
  • Reporting
  • Problem Solving
  • Microsoft Office

Languages

  • Bahasa MalaysiaAdvanced
  • EnglishProficient

Professional Experience

  • Sports Direct (M) Sdn. Bhd.

    Shop Manager · Sports Direct Seremban Gateway

    Aug 2018 – PresentDetails
    • Lead a team of 17 employees: 1 ASM, 4 Product Supervisors and 12 Retail Associates.
    • Drive monthly sales and operational KPIs through planning, coaching and commercial execution.
    • Manage corporate accounts and bulk purchase orders, ensuring excellent customer service and fulfilment.
    • Analyse sales trends and implement action plans to improve business performance.
    • Recruit, train and coach staff to improve productivity, sales and service standards.
    • Prepare weekly/monthly sales reports and coordinate operational, inventory and maintenance matters.
    • Recognised as a Top 3 Performing Store in the Region.

  • RSH (M) Sdn. Bhd.

    Merchandising Executive

    Mar 2012 – Jul 2018Details
    • Managed inventory planning, product allocation, replenishment and stock movement.
    • Analysed best/slow sellers and recommended markdowns and promotional strategies.
    • Worked closely with buyers, suppliers and stores to optimise stock availability.
    • Prepared merchandising reports and supported seasonal launches and marketing campaigns.

  • RSH (M) Sdn. Bhd.

    Shop Manager

    May 2006 – Feb 2012Details
    • Managed daily store operations, inventory, staff scheduling and customer service.
    • Supervised store opening/closing and handled escalated customer complaints.
    • Maintained visual merchandising standards and achieved sales and operational targets.

Education

  • SMK Taman Medan

    Sijil Pelajaran Malaysia (SPM)