Marklet
Portrait

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Profile

Experienced Account Manager and telecommunications sales professional with 20+ years of experience in B2B sales, strategic account management, customer relationship development and business growth. Progressed through multiple roles at Telkom SA Ltd, developing expertise in client engagement, account development, stakeholder coordination, commercial negotiations and customer retention. Demonstrated commercial success through contribution to a R65 million telecommunications project, achievement of over 350% of KPI targets and four consecutive Club Tau recognitions. Skilled in understanding client requirements, managing expectations, coordinating internal resources, resolving customer concerns and identifying opportunities for account expansion. Combines a proactive, service-oriented mindset with strong commercial awareness, relationship management and problem-solving capabilities to deliver sustainable client value.

  • B2B sales
  • strategic account management
  • customer relationship development
  • business growth

Combines a proactive, service-oriented mindset with strong commercial awareness, relationship management and problem-solving capabilities to deliver sustainable client value.

Experience

  • Telkom SA Ltd

    Account Representative · Sales Supervisor · Account Development Manager · Account Manager

    20+ yearsDetails
    • Managed customer relationships and served as a key contact for business clients, supporting communication, relationship development and account growth.
    • Identified customer requirements and matched them with appropriate telecommunications solutions.
    • Maintained engagement with stakeholders to understand client priorities, address concerns and strengthen customer satisfaction.
    • Identified opportunities to expand existing accounts through cross-selling, upselling and additional business solutions.
    • Coordinated sales activities and internal stakeholders to support customer requirements and agreed business objectives.
    • Monitored account performance, sales pipelines and customer opportunities to support retention and revenue growth.
    • Contributed to a telecommunications project valued at R65 million.
    • Exceeded KPI targets by more than 350% and received four consecutive Club Tau recognitions.
    • Led approximately 20 sales professionals as Sales Supervisor, promoting performance accountability, coaching and customer-focused execution.

  • Africa Foresight Group Ltd

    Key Specialist Consultant

    Details
    • Supported market intelligence, infrastructure planning and business strategy initiatives.
    • Conducted research to identify market opportunities and inform business development decisions.
    • Engaged with stakeholders to support strategic objectives and commercial initiatives.

  • Sapphiress Stone Solutions (Pty) Ltd

    Business Development Manager

    Details
    • Developed prospective client relationships within the recruitment services sector.
    • Identified business opportunities and supported client acquisition and commercial growth.
    • Engaged clients to understand requirements and position relevant services.

  • La Global Branding International (Pty) Ltd

    Founder and Director

    Details
    • Directed business development and client engagement for an advertising and marketing solutions business.
    • Developed customer relationships and pursued opportunities to grow the client base.
    • Supported commercial planning, customer communication and service positioning.