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Professional Portfolio

Favour Ojochenemi Idakwo

Email[email protected]Copy address
Call+2348067909741Copy number

Professional Summary

  • Customer Service
  • Virtual Assistant
  • Client Relations

Results-driven and customer-focused Customer Service Representative and Virtual Assistant with over two years of experience supporting customers, managing client communications, handling service-related enquiries, and providing reliable administrative assistance in fast-paced environments.

Core Skills

  • Customer Service & Customer Support
  • Client Communication & Relationship Management
  • Virtual Assistance
  • CRM Management
  • Customer Inquiry Resolution
  • Complaint & Service Request Handling
  • Email Management
  • Calendar Management
  • Administrative Support
  • Data Entry & Record Management
  • Troubleshooting & Issue Resolution
  • Documentation & Follow-Up
  • Microsoft Office Suite
  • Google Workspace
  • Time Management
  • Problem Solving
  • Attention to Detail
  • Written & Verbal Communication
  • Multitasking & Prioritization
  • Team Collaboration
  • Adaptability
  • Professionalism & Confidentiality

Professional Experience

  • Favour Ojochenemi Idakwo

    Customer Service Representative · Abuja, Nigeria

    2+ Years of ExperienceDetails
    • Provided prompt, professional, and customer-focused assistance to customers through multiple communication channels, ensuring enquiries and service requests were handled efficiently.
    • Responded to customer questions, concerns, complaints, and service requests while maintaining a professional and helpful approach throughout each interaction.
    • Assisted customers in understanding available services and resolving issues by identifying their concerns and providing appropriate support.
    • Maintained accurate customer information, interaction records, and relevant documentation using CRM platforms and organized record-management processes.
    • Managed customer communications and ensured important enquiries received appropriate follow-up within the required timeframe.
    • Documented customer concerns and relevant interaction details to support continuity of service and effective issue resolution.
    • Used strong communication and active listening skills to understand customer needs and provide clear, respectful responses.
    • Applied troubleshooting and problem-solving skills when assisting customers with service-related issues.
    • Provided administrative and organizational support to improve workflow efficiency and help ensure customer-related tasks were completed accurately.
    • Assisted with maintaining organized records and customer information while paying close attention to accuracy and confidentiality.
    • Prioritized multiple customer requests and administrative responsibilities while maintaining professionalism and attention to detail.
    • Worked independently when handling assigned responsibilities while also maintaining effective collaboration with team members when support or coordination was required.
    • Demonstrated adaptability when dealing with different customer needs, changing priorities, and fast-paced work environments.
    • Maintained a customer-focused mindset while balancing efficiency, accuracy, professionalism, and quality of communication.

CRM & Customer Support

CRM management, customer interaction records, customer communication, ticketing and support workflows, issue documentation, follow-up, and customer relationship management.

Administrative Tools

Microsoft Office Suite, Google Workspace, email management, calendar management, data entry, documentation, record management, and general administrative support.

Additional Capabilities

Troubleshooting, problem solving, multitasking, organization, time management, attention to detail, professional communication, confidentiality, and independent work.

Education

  • Bachelor of Laws (LL.B.)

    Nasarawa State University, Keffi, Nasarawa State, Nigeria

    In View

Training & Professional Development

  1. 1Stephanie's Success Community
  2. 2Customer Service Training
  3. 3CRM Tools Training
  4. 4Troubleshooting Training
  5. 5Administrative Support Development

Professional Strengths

Customer-focused and professional approach with strong organizational and interpersonal skills. Demonstrates reliability, adaptability, confidentiality, attention to detail, and the ability to manage multiple responsibilities. Comfortable supporting customers, maintaining accurate information, communicating professionally, and working independently or collaboratively within a team environment.