Virtual Assistant & Executive Assistant
Jimboy L. Montemayor
Contacts
About
I help busy professionals and businesses stay organized, streamline operations, and achieve their goals. With over 3 years of experience in customer service, team leadership, and administrative support, I bring dedication, strong communication skills, and a proactive mindset to every task.
Core Strengths
- DependableYou can count on me to get things done.
- Detail-OrientedAccuracy and quality in every task.
- Great CommunicationClear, professional, and responsive.
- Adaptable & Problem SolverQuick to learn and find the best solutions.
Skills
- Computer Applications
- Records & Documentation Management
- Research Methods
- Organization
- Adaptability
- Detail-Oriented
- Problem Solving
- Time Management
- Initiative
- Communication
- Multitasking
- Reliability
- Customer Service
- Google Workspace
- Collaboration
- Team Leader
Languages
- English
Professional Experience
- July 2025 – August 2026Details
Customer Service Representative
EXL PH Service
- Assist customers with insurance policy inquiries and account concerns.
- Process policy updates, changes, renewals, and cancellations.
- Explain coverage, benefits, premiums, and policy terms clearly.
- Handle billing and payment inquiries.
- June 2024 – March 2025Details
Assistant Team Leader
XMC BPO Inc.
- Assisted in overseeing daily team operations and performance.
- Monitored productivity metrics and maintained service quality standards (both voice and non-voice).
- Supported coaching and development of customer service representatives.
- Handled escalated customer concerns and ensured timely resolution.
- Prepared reports, maintained records, and supported administrative functions.
- February 2024 – May 2024Details
Subject Matter Expert (SME)
XMC BPO Inc.
- Provided process guidance and operational support to team members.
- Assisted in training and onboarding new employees.
- Ensured compliance with company procedures and quality standards.
- Offered real-time assistance to improve team efficiency and performance.
- Mar. 2023 – Feb. 2024Details
Customer Service Representative
XMC BPO Inc.
- Managed customer inquiries through phone, email, and chat channels.
- Resolved customer issues while maintaining high satisfaction levels.
- Consistently met productivity, quality, and attendance targets.
Education
- 2021 – 2023
Mandaue City College
Bachelor of Secondary Education · Relevant Coursework: Business Communication, Educational Technology
Executive Assistant Services
Keep your schedule, communications, and operations running smoothly. Services include Calendar & Schedule Management, Email Management, Document Preparation, Data Entry & Database Management, File & Records Management, Meeting Coordination, Travel Arrangements, Research & Information Gathering, and Project & Task Support.
General Virtual Assistant Services
Flexible support for your daily business needs. Services include Customer Support, Data Entry & Documentation, File Organization, Online Research, Social Media Support, Calendar & Email Management, Order Processing / CRM Support, Spreadsheets & Report Generation, Travel & Accommodation Research, and General Admin Tasks.
Why Choose Me?
I bring value by providing reliable and consistent support, maintaining high standards in accuracy and quality, communicating clearly and professionally, being proactive, organized, and self-motivated, adapting quickly to new tools and processes, and always aiming to exceed expectations.
Technical Skills
Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Docs, Google Sheets, Google Drive, Gmail, Google Workspace, Zoom, Zoho, Canva, CapCut, ChatGPT, and Internet & Online Research.