Marklet

销售顾问简历

Goh Khai Cheng (凯凯)

Contacts

电话 Phone018-910 4199Copy number
邮箱 Email[email protected]Copy address

关于

具备多年零售高单价销售与直播销售经验，现职金行销售顾问及直播主，自2024年6月至今长期保持店内业绩排名前二，多次达成六位数月销售额。擅长客户关系建立、成交谈判、产品价值塑造及现场转化能力。具备高度目标导向及抗压能力，现希望转型企业销售或业务发展岗位，追求稳定且高收入发展平台。 Results-driven Sales Professional with strong experience in high-value retail sales and live commerce. Currently a Jewellery Sales Consultant and Live Stream Host, consistently ranked Top 2 in store performance since June 2024 with multiple six-figure monthly sales achievements. Skilled in customer acquisition, relationship management, negotiation, and revenue generation. Seeking to transition into Corporate Sales or Business Development roles with strong growth and income potential.

核心优势 Core Competencies

  • 六位数月销售成绩
  • 高单价产品成交能力
  • 强成交与议价技巧
  • 客户关系经营与维护
  • 直播销售转化能力
  • 多语言沟通能力
  • 目标导向型销售思维
  • Six-Figure Monthly Sales Achievement
  • High-Ticket Closing Skills
  • Negotiation & Persuasion
  • Client Relationship Management
  • Live Streaming Sales Conversion
  • Target-Oriented & Performance Driven
  • Multilingual Communication

语言能力 Languages

  • 英语 | 华语 | 马来语 | 粤语 | 福建话

工作经验 Professional Experience

  • Chiang Heng Jewellery, Melaka

    金行销售顾问 & 直播主 / Sales Consultant & Live Stream Host · Melaka

    May 2023 – PresentDetails
    • 负责高价值黄金与珠宝销售，稳定达成并超越每月销售目标
    • 多次创造六位数单月销售额
    • 通过直播推广产品，提高线上成交率与到店转化率
    • 建立长期客户群体，提升回购率与客户推荐率
    • 提供专业投资型黄金建议及产品讲解
    • Achieved consistent monthly sales targets with multiple six-figure revenue months conversions
    • Conducted live streaming sessions to drive online engagement and sales
    • Built and maintained strong long-term customer relationships
    • Provided consultation on gold investment and customized jewellery solutions
    • Contributed to promotional campaigns and in-store sales strategies

  • Bak Lai Fish Ball Industries Sdn Bhd

    线上客服专员 / Online Customer Service Executive

    Jul 2020 – Apr 2023Details
    • 处理线上客户咨询、投诉及售后问题
    • 协助订单管理与退款处理
    • 提升客户满意度与回购率
    • 记录并分析客户数据以优化流程
    • Managed online customer inquiries via chat, email, and phone
    • Resolved customer complaints efficiently and ensured satisfaction
    • Processed orders, refunds, and coordinated logistics
    • Recorded and analyzed customer data to improve service workflow

  • JDA 居家

    直播主 / Live broadcast host

    Jun 2020 - Feb 2022Details
    • 在娱乐平台上主持直播会议，通过娱乐内容和互动吸引观众
    • 为直播计划和准备引人入胜的内容，确保观众保留和互动
    • 实时与观众互动，回复评论、问题和请求
    • 与平台团队合作，推广直播活动并增加观众覆盖面
    • 监控和分析观众反馈和参与度，以不断改进内容和表现
    • Host live conferences on entertainment platforms to attract audiences through entertainment content and interaction
    • Plan and prepare fascinating content for live broadcasts to ensure that the audience retains and interacts
    • Interact with the audience in real time and respond to comments, questions and requests
    • Cooperate with the platform team to promote live broadcast activities and increase audience coverage
    • Monitor and analyse audience feedback and participation to continuously improve content and performance

  • Orang Supermarket, Sydney

    超市副店 / Assistant Supervisor · Sydney

    May 2018 – Apr 2020Details
    • 负责店铺日常营运与人员安排
    • 管理库存与陈列
    • 处理客户投诉与现场问题
    • 协助制定销售与推广计划
    • Managed daily retail operations and staff scheduling
    • Supervised inventory control and product displays
    • Handled customer complaints and service improvements
    • Assisted in sales planning and marketing initiatives

教育背景 Education

  • Ideal College, Sydney

    Advanced Diploma in Leadership & Management