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resident feedback

NORDEN Resident Experience Questionnaire

Dear Resident

Thank you for choosing Norden. We hope you enjoyed a comfortable and pleasant stay. Your feedback helps us improve our services and facilities. Kindly take a few minutes to rate your experience. Rating Guide: 1 – Poor | 2 – Fair | 3 – Good | 4 – Very Good | 5 – Excellent | N/A – Not Applicable

Resident Experience Questionnaire

Please share your feedback across our arrival, living areas, services, and overall stay to help us improve.

How would you rate your welcome and reception experience?
Was check-in smooth and efficient?
Was information about your room and facilities clearly communicated?
Was your room ready and properly prepared upon arrival?
How would you rate the cleanliness of your bedroom?
Was the bed comfortable, with clean and fresh bedding?
Were air conditioning, lighting and appliances functioning properly?
Were the storage facilities adequate?
Was the room quiet and comfortable?
How would you rate the bathroom's cleanliness?
Were toilet, shower and drainage functioning properly?
Was water supply and temperature satisfactory?
Were clean towels and toiletries adequately provided?
Was the bathroom properly ventilated?
How would you rate the kitchen's cleanliness?
Were the appliances in good working condition?
Were cooking utensils and equipment adequately provided?
Were refrigerator, cabinets and storage areas clean and functional?
How would you rate the cleanliness and comfort of the living area?
Were furniture and fittings in good condition?
Was the Wi-Fi connection reliable?
Were electrical facilities and lighting functioning properly?
Were common areas clean, peaceful and secure?
How would you rate the overall housekeeping service?
Was your room cleaned to your satisfaction?
Were requests attended to promptly and issues resolved in time?
How would you rate staff professionalism, friendliness, and approachability?
Were your requests handled promptly and did you feel well attended to?
How would you rate your overall interaction with the Resident Services Team?
Was the check-out process smooth, convenient, and well organised?
Did you receive necessary assistance before departure?
How would you rate your overall stay at Norden?
Did we meet your expectations?
Would you stay at Norden again?
Would you recommend Norden to others?
Would you like our team to contact you regarding any feedback or concerns?

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