Ruff’n’Tumble
Customer Support & Sales Representative · Lagos, Nigeria
Remote Operations Specialist
Chidimma Innocent
About Me
I am a dedicated Remote Operations Specialist, Customer Support Specialist, and Virtual Assistant with a strong foundation in administrative support, sales assistance, customer relationship management, and process organization. My expertise spans handling customer success, utilizing CRM systems, and delivering clear written communication to solve problems efficiently. Currently, I am expanding my technical knowledge through B.Sc. Information Technology studies at the National Open University of Nigeria. Alongside my core operations background, I continuously explore digital competencies including copywriting, search engine optimization (SEO), and email marketing to bring broader value to remote teams. I am positioned for international remote employment opportunities and professional collaborations with global companies, startups, agencies, NGOs, recruiters, and business owners worldwide.
- Remote Operations
- Customer Support
- Virtual Assistant
- Sales Support
- Process Documentation
Delivering seamless administrative support and operational excellence for international remote teams worldwide.
Professional Highlights
- Details
Ruff’n’Tumble
Customer Support & Sales Representative · Lagos, Nigeria
- Retained $180K+ in annual revenue.
- Resolved 80+ weekly support tickets.
- Maintained 4.8/5.0 CSAT.
- Reduced refund requests by 25%.
- Prevented $4,500/month in losses.
- Managed a $15K/month transaction pipeline at 99.5% accuracy.
- Details
Bellazine
Customer Support Representative · Remote
- Handled 60+ daily customer interactions.
- Reduced ticket resolution time by 75%, from 48 hours to 12 hours.
- Recovered $12K+ monthly in at-risk revenue.
- Developed 20+ SOPs.
- Improved onboarding efficiency by 35%.
- Maintained 99.2% CRM accuracy.
- Details
Metro & Castle
Front Desk Representative
- Managed 50+ weekly executive appointments.
- Achieved 100% conflict-free scheduling.
- Reduced email response time by 83%.
- Digitised 500+ records.
- Reduced record retrieval time by 60%.
- Details
Eke Cosmetics
Customer Service Representative
- Processed $8K+ weekly customer orders.
- Achieved 92% first-contact resolution.
- Increased repeat purchases by 15%.
- Increased customer retention by 20%.
- Improved inventory accuracy to 98.5%.
Professional Experience
- 2025–2026
- 2024–2025
Bellazine
Customer Support Representative · Remote
- 2023–2024
Metro & Castle
Front Desk Representative
- 2022–2023
Eke Cosmetics
Customer Service Representative
Core Skills
- Remote Operations Management
- Customer Support & Success
- Virtual Assistance
- Sales Support & CRM
- Process Optimization & Documentation
- Cross-Cultural Communication & Problem-Solving
- Copywriting, SEO & Email Marketing (Continuous Learning)
Certifications & Professional Development
- In Progress, expected Q4 2026
Google Project Management Certificate
Google Project Management Certificate
- 2024
Remote Work Foundations
LinkedIn Learning
- 2024
Customer Service Fundamentals
LinkedIn Learning
- 2024
Excel for Business Professionals
LinkedIn Learning
- 2024
CRM Administration Essentials
Coursera
- 07 November 2026
Claude 101
Claude Academy - Course completion badge
- 06 November 2026
Copyright & Content Ownership: Understanding the Journal Publishing Agreement
Researcher Academy - Elsevier
- 06 November 2026
How AI Is Reshaping Research and Publishing
Researcher Academy - Elsevier
- 06 November 2026
Introduction to the Certified Peer Reviewer Course
Researcher Academy - Elsevier
- 06 November 2026
10 Reasons to Get – and Use – an ORCID iD
Researcher Academy - Elsevier
Summarizing Data Using IBM Granite
IBM SkillsBuild digital sticker
Tools & Technology
CRM & Customer Support
Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Zoho CRM (additional practical learning experience)
Communication & Collaboration
Slack, Microsoft Teams, Zoom, Google Meet
Productivity & Project Management
Google Workspace, Microsoft 365, ClickUp, Notion, Trello, Asana, Monday.com, Calendly
AI & Automation
ChatGPT, Zapier, Canva
Documentation & Reporting
Google Sheets, Microsoft Excel, Internal Knowledge Bases
Contact & Global Opportunities
I am currently based in Lagos, Nigeria (GMT+1) and actively open to global remote opportunities. Recruiters, employers, and collaborators worldwide are welcome to get in touch to discuss how I can drive operational excellence and administrative support for your remote teams.
Let’s Work Together
Email[email protected]Copy address